At Hobby Town Texas, we strive to provide top rate customer service, but hearing back from our customers make it even better to continue holding our Dallas Toy Store to the highest standards. After receiving this online message from a recent customer, we were astonished to see how much going the extra mile, literally, for our loyal customers truly helped make this father’s day.
An Amazing Hobby Town Texas Testimonial
“I took my 10 year old son to Dallas for some father-son time. I decided to go to Hobby Town Texas on Walnut Hill. I must say, this hobby shop really has the goods. We looked the shop over… kept going back to the RC Cars. I had bought my son an RC off E-bay for about $200 for Christmas. It seemed every time he played with it… it broke. I had already purchased approximately the original cost of the car in parts. It was very frustrating.
I decided to surprise my son and bought him a Traxxas Slash 4X4. We visited with some of the guys that work in the large Dallas toy store and they all told me this was the best. We paid for the car and headed back to Denison… quite a drive for an RC. When we arrived home at 7:45 and opened the box, we determined we had been given the wrong car… a 2 wheel drive version. I called the store and explained what happened. The voice response on the other end was what really blew me away.
Adam, the voice on the other end immediately told me he was getting in his car and bringing me the correct car… 75 miles away… I could not believe it. The normal response from every vendor I have ever had a mistake with was.. Sorry, bring it back and we will correct it. Not Hobby Town Texas… they brought it to me at 9PM at night. My experience with Hobby Town Texas Walnut Hill is unparalleled. I highly recommend them. My son has driven this car without mercy and it has not broken yet. Thanks for the good advice of an RC selection.”
This makes us very ecstatic at Hobby Town Texas to see that our customer service is unparalleled at any of our three convenient locations in Dallas, Colleyville and Rockwall. Come stop by any of our stores and make your own experience just as memorable as this one! We look forward to seeing you soon to shop and of our amazing Dallas toy store items.
Hobby Town USA Texas
214-987-4744
hobbytowntexas@gmail.com